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Q: What Payment Methods does www.sneakerpicker.com accept?
A: www.sneakerpicker.com uses PayPal & Authorize.Net system to accept credit card and bank payments & eCheck.
Q: What is www.sneakerpicker.com Return Policy?
A: We will gladly accept return in brand new condition. All shoes purchased from www.sneakerpicker.com can only be returned in brand new condition with original box and all applicable accessories (ex. retro card, original shoe laces, etc.) The return must be requested 14 days from the day the shoes are delivered to our customers. Returns and exchanges back to www.sneakerpicker.com must be posted marked within 14 days your request has been approved.
*Defective shoes must be mailed back to Manufacturers (example: Nike, Adidas) in exchange a gift certificate at the shoes' suggested retail price value. We can only guarantee that the shoes purchased from www.sneakerpicker.com are authentic and in brand new condition, no exceptions. We can not guarantee the condition of the shoe box. For collectors or as a gift, please add a note onthe note line when placing the order for us to pick the best shoe box. For detail information on how to return your defective shoes to Nike please email us.
Q: Are www.sneakerpicker.com Products Authentic?
A: We only sell authentic shoes. No variants and no fakes. www.sneakerpicker.com. Every product is guaranteed authentic.
Q: Is My Payment to www.sneakerpicker.com Secure?
.A: You can shop at www.sneakerpicker.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram).
The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL)technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardwareand software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.
Q: Are the sizes listing on www.sneakerpicker.com Men's sizes or Women's sizes Kids Size?
A: All shoe sizes on www.sneakerpicker.com are in US Men's sizes unless stated as US WMNS (women's) or Kids.
Q: Does www.sneakerpicker.comhave a satisfaction guarantee?
A: We have a 100% satisfaction guarantee. If you are not satisfied with your product within 14 days of receipt you can send it back to us for full refund (less shipping fees)
* All returns and exchanges must be in original new condition with all accessories in new condition. We cannot take back any worn or used products. *Additional shipping fee will be requested for exchange.
Shipping Zone Rates
US Shipping Rates
$9.99 Per Item / $4.99 Each Additional Item
International Shipping Rates
$34.99 Per Item / $14.99 Each Additional Item
If you are ordering for the first time with www.sneakerpicker.com your billing address must match your shipping address or your transaction will be denied. All orders placed will ship to your billing address only. After 60days you can change your shipping address.
We make every effort to ship your order as quickly as possible. Please allow three (3) to six (6) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 30 days.
We do accept international country orders and we accept order for the other state of United States.
Returns & Exchanges.
All returns & exchanges must be requested within 14 days of the date the package was delivered. For return/exchange, shoes must be in brand new condition as received, with the original box they came with without any tape or marks on the shoe box. If the shoes are defective after being worn, then please contact the manufacturer to get a replacement.
Please submit your return request by email to email@example.com the information requested below by simply copying and pasting the info requested and include them in the email you are sending and we will send you the details on how to send the shoes back for refund or exchange, usually within 24 Hours after your email is received.
Returns and exchanges packages sending back to www.sneakerpicker.com must be post marked within 14 days from when your request has been approved. It will take 5-10 business days to process all returns and exchanges. If the return/exchange isn't returned within the a lotted time, we will not be able to process your return/exchange and will send a money request for shipping fee to ship the package back.
Buyer pays for shipping back to www.sneakerpicker.com in original condition & packaging. After inspection we will credit your PayPal account in the amount the buyer paid for the shoes less standard shipping& handling fee. For all free shipping items.
Due to fluctuations in International currency exchange rate, international customers will receive refunds at the rate at the time of refund. www.sneakerpicker.com receives payments in USD at the time of purchase and refund in USD at the time of refund. All currency conversions are done by Paypal or Money order.
Buyer is responsible for shipping item backto www.sneakerpicker.com with a $10 money order (do not send check). If you are sending more than 1 item back for exchange, then it will be $10 for the first item and $5 for each additional item. The shipping fee will be used to ship the exchanged item(s)back to the buyer. Returns and exchanges back to www.sneakerpicker.com must be posted marked within 14 days your request has been approved.